Referral Process for Dog Owners

Getting Referred By Your Vet

We work with numerous veterinary practices throughout London and the South East.  If you think you might need our help with a behavioural issue it is advised that prior to booking an appointment with us, that your dog is medically assessed by your veterinarian; some behavioural problems have a medical cause, albeit rarely.

Your vet may refer by:

    • Suggesting that you make contact with us directly along with their veterinary referral letter or clinical history. (This is the most common procedure);
    • Writing a letter with their opinion on the behaviour in question to our practitioners and to book an appointment on behalf of their you;
    • Simply refer you verbally to our web site for information.


Using Your Pet Insurance

Ross McCarthy and his Associates are members of the Canine & Feline Behaviour Association of Great Britain (CFBA). Most pet insurance companies recognise the CFBA for clients who are referred by their veterinary surgeon.

It is suggested that the client contacts their insurance provider in advance of booking a consultation to check the details of cover and/or any exceptions within their specific policy type. If the client contacts us directly and wishes to use their pet insurance we explain procedure as above and ask them to contact their veterinarian to obtain a referral, either verbal or written depending on the company that the pet is insured with and their requirements.

We subsequently send an overview report to the referring veterinarian for their perusal if applicable. If the behaviour presented to us is such that we feel that a medical examination of the dog in question is relevant (to the exhibited behaviour problem) – we advise the client accordingly.

Consultation fees are payable at the consultation. In some cases, we will agree to be paid directly from the Pet Insurance Company, but this must be arranged prior to the consultation appointment.